Communication

Break the Escalation Cycle

Break the Escalation Cycle

When someone comes in hot on email or Slack, I don't pour fuel on it - absorb the hit without escalating the thread.

Plain Commitments at Work

Plain Commitments at Work

I drop the qualifiers and the oversell - if I commit, my word should stand without extra padding to sound credible.

The Golden Rule at Work

The Golden Rule at Work

Before I send the Slack message or assign the task, I reverse roles - would I want this said or done to me?

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